Post & Porch Customer Support

Includes written instructions and videos for mailbox posts and wall-mounted products. Also find product templates and installation guides.

SEE HERE

We are happy to exchange your product within 30 days of receipt. For customers who purchased Redo, a free return shipping label will be provided. For customers who did not purchase Redo, you will be able to purchase a return shipping label in our customer portal. We do not accept returns. You can access our return portal here.

For issues relating to product damage from shipping, receiving the wrong product, receiving a missing item, or requesting another type of exchange, please submit a claim here.

Please note that product issues must be reported within 48 hours of product receipt, and must be shipped back in original packaging.

Learn more about our color options for all products including mailboxes, plaques, and planters.

SEE HERE

For issues relating to product damage from shipping, receiving the wrong product, receiving a missing item, or requesting another type of exchange, please fill out our Product Replacement Form.

Have any questions or concerns. Contact us!

SEE HERE