Frequently Asked Questions
Quick answers to help you feel confident about your order. For anything else, we’re just an email away.
Ordering
What makes Post & Porch products different?
Post & Porch curb appeal products and outdoor decor are powder-coated for durability and lasting quality, built in the USA by our small team of professionals, and made of galvanized steel that withstands the elements like a pro. We offer custom mailbox color variations because we know every home's curb appeal is unique, and our products never fail to impress even the most picky onlooker.
Great curb appeal for the win!
- USA-based small business out of Utah
- Galvanized steel and powder coating for durability
- Custom and made-to-order
Can I order additional magnetic mailbox numbers?
Yes! If you need to add more magnetic mailbox numbers to your Post & Porch order, you can purchase them individually by clicking here. Our address house numbers come in Wasatch and Newport fonts, along with silver, brass, gold, white, and black color options to expertly match your post box to a T.
Do your modern mailboxes come with locks?
Looking for the best locking mailbox on the market? Post & Porch has you and your mail security on lock. You can add a modern mailbox lock during our easy checkout process – or purchase a separate post-mount mailbox lock or wall-mounted mailbox lock later on by clicking those two links.
Reasons you might need a locking mailbox:
- You get lots of packages and important mail
- Porch pirates and mail theft are common in your area
- You've had mail go missing before
- Traveling is common for you
- You share a mailbox area with neighbors
- You want peace of mind for more tranquility
Can I mount two modern mailboxes on one post?
You sure can! Our Double Mailbox Post Bracket is expertly designed and crafted in the USA by a small team to hold two Malone Modern Mailboxes side by side. A double mailbox post is excellent for shared driveways, apartments, townhouses, or multi-unit homes. It works like a charm when paired with the Post & Porch steel mailbox post, which makes installation even easier than you'd imagine due to its slip-over design. The double mailbox post bracket can be used with mailboxes of any size or style, even if they're not purchased directly from Post & Porch – we offer a range of sizes to choose from.
What tools do I need to install my mailbox and POST?
To install a mailbox and post from Post & Porch, you'll only need a few tools:
- Post hole digger or shovel (optional, depending on your installation destination)
- Level
- Gravel (optional)
- Quick-set concrete (for the concrete method)
- Screws or mounting hardware
- Measuring tape
- Power drill
We pride ourselves on making curb-appeal products and modern mailboxes in the USA that are easy to install and never require more than an hour of your precious time. DIY lawn projects are fun and all, but installing a mailbox should be ultra-simple, not overcomplicated or too time-consuming. We believe installing a mailbox is as important an experience as buying and having the post box itself.
You can learn how to install a mailbox post with concrete in this blog. Additionally, we've written extensively about the unique design and installation process of our steel mailbox post here.
Some other modern mailbox installation resources to take a peek at:
Is the mailbox post included with the modern mailbox purchase, or is it an add-on?
The Malone Post-Mount Mailbox, along with all other modern mailboxes from Post & Porch, is designed to be ultra-customizable so it truly feels like you. As a result, we have a unique checkout process that lets you make personalized choices, including adding on a mailbox post, magnetic mailbox numbers, and a magnetic mailbox flag, to complete your whole setup for great curb appeal.
If you forgot to purchase a mailbox post while shopping on Post & Porch, you can buy one separately by clicking here. You're also more than welcome to take a gander at our other add-ons, built in the USA by our small team, including additional mailbox accessories, before securely checking out again.
How do I choose the best mailbox size or product?
Post & Porch offers a vast collection of modern mailbox sizes and designs so everyone can find the right post box for their needs and curb-appeal vibe; this includes small ones for barely-there apartment walls and large package mailboxes for bigger deliveries that crowd the front porch.
- Wall-Mounted Mailboxes: These are best for small, private homes where the front door, porch, or entryway is visible from the street and easily accessible. A wall-mounted mailbox is a great option if you want daily mail close to the door and don’t necessarily need a curbside mailbox setup.
- Post-Mounted Mailboxes: These are the best option for homes with traditional curbside mail delivery or a front yard that needs a stronger street-facing focal point for visibility and curb appeal. A post-mounted mailbox is ideal when it's the first thing guests, drivers, and mail carriers see.
- Dual-Access Mailboxes: One of our personal faves! These are great for homeowners who want curbside convenience without stepping into the road. A dual-access mailbox is ideal when you want to retrieve mail safely from the back while keeping the front easy for your mail carrier to use.
- Package Delivery Boxes: Best for homes that receive frequent packages and mailers, have porch clutter, or worry about package theft (a common concern we hear daily). A package delivery box is perfect when you want deliveries to stay organized, protected, and out of plain sight.
Product Care + Shipping Policy
what's your shipping policy?
You can expect your Post & Porch mailbox to ship within 5-7 business days from the date you placed your order.
Our shipping window is because you purchased a fully custom mailbox – congrats! This means that every personalized order is made by hand in our small warehouse right here in Utah, USA.
You'll receive tracking information via email as soon as your custom mailbox is crafted and shipped.
Some good-to-knows about Post & Porch's shipping policy:
- Business days don't include weekends or holidays
- The 5-7 business days are production time, not transit time.
- Tracking may take 24-48 hours to fully update
Customers need to double-check their shipping address before placing their order
Post & Porch is not responsible for carrier delays once the order leaves the warehouse
Alaska and Hawaii shipping costs are calculated separately or may require an extra fee
PO boxes aren't accepted because FedEx needs a physical address.
If you have any questions about Post & Porch's shipping policy or how long your order will take, you're more than welcome to send us an email at [email protected], where we'll respond to your ticket within 4 business days.
We're open Monday through Friday, 9-5 PM MST. Our brick-and-mortar store can be found here:
1273 S. 1800 W. Unit 1
Woods Cross, UT 84010
How do I clean and maintain my Post & Porch Modern Mailboxes?
Have a modern mailbox from Post & Porch that you're trying to get spic and span before the seasons switch over? No prob. All you need is a damp cloth, mild soap, a water source, and a microfiber towel for drying. While cleaning your mailbox, we recommend checking the hardware and post to see if anything has come loose over the year. You can find our guide to cleaning modern mailboxes here.
Where do you ship your products?
Post & Porch currently ships our lineup of modern mailboxes, mailbox accessories, and outdoor decor to the USA and Canada – though we see you, curb-appeal enthusiasts around the world!
How long does shipping take?
Our custom mailboxes are super popular right now – woohoo for thriving – but this unfortunately means our shipping is taking longer than usual. Each of our personalized mailboxes is custom-made in-house in Utah by a small team of real folks like you and me. Because we grew double our size this year, we're committed to shipping your order in 5-7 business days. We know waiting isn’t super fun, but our mission is to make sure every piece is finished with the care, quality, and attention it deserves.
You’ll receive tracking information via email as soon as your made-to-order purchase is on its way to you. Thank you so much for your awesome patience and for supporting our growing small business!
Also, you're welcome to send us an email to see how long an order will take at [email protected], where we'll respond to your ticket within 4 business days.
Good to know: Post & Porch is open Monday through Friday, 9-5 PM MST.
Why does shipping take longer for custom mailboxes?
Each Post & Porch custom mailbox is made in-house and to order, which means our small team has to put together purchases by hand as they come through the store. Because we receive dozens of personalized mailbox purchases daily, we've committed to 5-7 day shipping. Keep an eye out!
Can I ship a Post & Porch product as a gift?
We wanted to bring the gift of curb appeal to everyone, so we're introducing you to your new BFF: the Post & Porch gift card. It's the perfect gift for those who appreciate great curb appeal, are new homeowners, or are sprucing up their home's exterior. The Post & Porch gift card can be used across our website – including on front-porch planter pots, seasonal wreaths, and, of course, mailboxes.
Some benefits of giving someone a Post & Porch gift card:
- They get to pick out what they want
- You don't have to guess their preferences
- It feels more thoughtful than a wad of cash
- It lets them shop when they're ready or in need
If you want to ship a Post & Porch curb appeal product directly to your friend instead of a gift card, we can easily ship your order to their home, too. All you'll need is their address and name when ordering.
Can I Change My Order?
If you shoot us an email at [email protected] within 24 hours of your order, we'll be able to get you fixed up – whether that's adding or subtracting an item. Post & Porch is open Monday through Friday from 9-5 PM, MST, and we'll work extra hard to get back to your email within 24 to 48 hours.
Returns + Exchanges
What is your return policy?
Did your custom mailbox not fit your curb appeal vibe as well as you thought? Maybe you want to swap colors? To start a return or exchange with us, please visit our Returns Portal, which can be found here.
- Returns and exchanges are commonly accepted within 30 days of delivery.
- For returns, customers are responsible for return shipping costs (estimated between $10-$30).
- We offer free exchanges and will cover the shipping cost for replacement items.
- Returns and exchanges must be received at our warehouse before they can be processed.
If you have any questions or experience any issues submitting a return ticket via the portal we linked above, please feel free to contact us over at [email protected]. We're open Monday through Friday 9-5 PM, MST, and will strive extra hard to get to your ticket within 24-48 hours.
what if my Post & Porch order comes damaged or is lost?
If your Post & Porch modern mailbox, seasonal decor, or mailbox accessories arrive damaged or are lost in transit (drat), please submit a claim through our Returns Portal here within 48 hours of delivery.
Good to know's:
- Photos of the damaged item and packaging are required for all damage claims.
- We will cover all shipping costs for damaged or lost items.
If you have any questions or experience any issues submitting a ticket, please email us at [email protected]. We're open Monday through Friday, 9-5 PM MST, at our base in Utah, USA. We'll gladly get back to you regarding your ticket within 24-48 hours to resolve the matter ASAP.
do you offer a mailbox warranty?
Post & Porch stands behind the quality of our products 100%, especially since each modern mailbox we ship out is made from galvanized steel and fortified with a powder-coating. But we understand that things happen every day, and so we introduced a mailbox warranty system. If your item is damaged due to an in-house defect, we we'll swoop in to cover the issue within the first year of purchase.
It's important to know that the Post & Porch mailbox warranty
doesn't cover damage caused by improper handling, installation mishaps, accidents, or normal wear and tear. If you have any questions or experience any issues please contact us via email at
[email protected]. Post & Porch is open Monday through Friday 9-5 PM MST, and we'll make sure to get back to you within 24 to 48 hours.
Are older Post & Porch mailbox reviews still accurate?
As a small business in the USA, we're continually working to improve our modern mailbox materials and construction so we can be the best of the best. Older reviews on Reddit and beyond may refer to previous versions of our mailboxes – back when we didn't know as much as we do now – or during an extremely busy season when shipping didn't get out as fast as we'd prefer, which isn't an excuse.
Got a question or concern relating to Post & Porch reviews?
Shoot us an email at [email protected]. We'd love to chat – we're open Monday through Friday, 9-5 PM, MST and will get back to you within 24-48 hours of you filing your email ticket.
Contact
Get in Touch
Things have been a little busier than usual on our end – we've practically gone viral! While this is super cool, it means, as a small USA-based business, we need to be transparent about wait and shipping times. Reached out via email? We're working on those diligently, so you can expect a reply over the next 4 business days, though under normal circumstances that looks more like 24 to 48 hours. Wondering how long shipping takes? You'll see your order at your doorstep in 7-21 business days.
Don't hesitate to email us at [email protected]
and our team will get back to you ASAP. You can also give us a call at
385-436-0270.
Business Hours:
Monday - Friday 9-5 PM MST
Brick-and-Mortar Store:
1273 S. 1800 W. Unit 1
Woods Cross, UT 84010
Common Mailbox Info
Who Invented the Mailbox?
There isn’t a single inventor for every type of mailbox under the sun, but the post box that inspired today’s modern curbside mailbox was patented in 1891 by African American inventor Philip B. Downing. His “street letter box” made it much easier and safer for people to send letters without having to go all the way to the post office, which, back then, saved US citizens lots of precious time. Earlier designs for wall-mounted mailboxes existed, but Downing’s secure, weather-protected post box on legs is the closest ancestor to the modern post-mount mailbox you see in front of homes today.
Dive deeper into the history of mailboxes by reading this Post & Porch blog.
Can You Park in Front of a Mailbox?
Parking directly in front of a post-mounted mailbox or wall-mounted mailbox is strongly discouraged because it can block the carrier’s access, causing your mail to be skipped for the day. USPS expects the approach to your mailbox to be clear enough that the carrier can reach it safely and easily without having to weave around vehicles or other obstructions. If you want reliable delivery to your modern mailbox, treat the space in front of it as a “no parking” zone during normal mail hours.
But it’s also important to note that there's usually no single nationwide law that sets an exact distance for parking near a residential mailbox. Instead, many cities and HOAs have local ordinances that make it illegal to block a mailbox and blue post box, sometimes with a specific distance (for example, 8 feet on either side). And even without a ticket, USPS can mark your mailbox as “blocked” and hold delivery.
Is It Illegal to Block a Mailbox?
It’s not necessarily a federal crime to block a residential mailbox, but it can still cause annoying problems for the person with the blocked mailbox. USPS regulations say customers are responsible for keeping the approach to their mailbox clear so carriers can deliver safely. If your house mailbox is blocked by a car, trash can, animal, or even snow, your carrier can skip delivery and try again later.
How High Should a Post-Mount Mailbox Be?
For curbside and post-mount mailboxes in the United States, USPS recommends installing them so the bottom of the mailbox or mail slot is 41 to 45 inches above the road surface. Here's a cheat sheet:
- Mailbox height: 41-45 inches from road surface to the bottom of the mailbox or mail entry.
- Setback from curb: 6-8 inches from the face of the curb or road edge to the mailbox door.
- Side of road: On the right-hand side of the road in the carrier’s direction on most routes.
Post & Porch custom post-mount mailboxes are pro designed in the USA to work with these USPS mailbox requirements – that way all you have to focus on is proper installation height and setback.
Can I Move My Mailbox?
You can move your mailbox, but – I know we sound like a broken record – you need to follow USPS mailbox requirements and local rules. USPS usually asks you to contact your local post office before moving a mailbox so they can confirm the new placement is safe and accessible for your carrier.
Can UPS, FedEx, and Amazon Deliver to a Mailbox?
Nope. Only USPS is allowed to place items inside your residential mailbox. This rule is called the “mailbox monopoly,” and it means private carriers like UPS, FedEx, and most Amazon drivers can’t legally leave deliveries inside your mailbox, even if there is space for them to do so. These deliveries will typically be left on your porch, at your door, or in a separate package delivery box that you provide.
What Are the USPS Mailbox Requirements?
USPS mailbox requirements primarily focus on safety, accessibility, and standardization to enable efficient delivery 24/7. For curbside and post-mount mailboxes, key USPS mailbox regulations are:
- Approved design: Curbside mailboxes sold as “USPS approved” or marked “Approved by the Postmaster General” meet size and construction standards.
- Height: 41-45 inches from the road surface to the bottom of the mailbox or mail entry point.
- Setback: 6-8 inches from the face of the curb or road edge to the mailbox door.
- Location: On the right-hand side of the road in the carrier’s direction of travel.
- Clear access: The approach to the mailbox must be clear of cars, snow, or landscaping.
- Address markings: House numbers or mailbox numbers should be clearly visible.
Need a hand?
Shoot us an email at [email protected], and our team will get back to you within 4 business days.
Business Hours: Monday - Friday 9-5 PM MST
Brick-and-Mortar: 1273 S. 1800 W. Unit 1
Woods Cross, UT 84010
Give us a call:
385-436-0270
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Get in touch
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