FAQs
Quick answers to help you feel confident about your order. For anything else, we’re just an email away.
Ordering + Product Care
What makes Post & Porch products different?
Our products are designed to be beautiful, durable, and functional. Each item is built to withstand the elements and elevate your home's curb appeal.
How do I clean and maintain my products?
Wipe with a soft damp cloth to clean all Post&Porch products. For long-term care, refer to our Care Guide for seasonal maintenance tips.
Can I order additional numbers later?
Yes. If you need to add more numbers, you can purchase individual digits here.
Can I add letters to my house numbers?
Yes. We offer matching letter add-ons (A, B, C, etc.) to complete your address. You can find them here.
Do your mailboxes come with locks?
Locks are optional. You can add one during checkout or purchase a Malone Lock Kit or Wall-Mounted Lock Kit later.
Can I mount two mailboxes on one post?
Yes. Our Double Mailbox Bracket is designed to hold two Malone Mailboxes side by side. Perfect for shared driveways or multi-unit homes.
I forgot to add a lock to my Malone Mailbox. Can I buy one separately?
Yes. Our Lock Kit is available as an add-on. It’s easy to install and compatible with all Malone models.
What tools do I need to install my mailbox or post?
You’ll need a drill, a wrench, and standard outdoor mounting hardware. For best results, follow our Installation Instructions.
Is the post included with the mailbox?
The Malone Mailbox is designed to be customizable—whether you're refreshing your existing setup or upgrading to our premium metal post.
Mailboxes and posts are often sold separately. Please check the product listing for full details on what’s included.
If you forgot to purchase a post, you can buy one here.
How do I choose the right size or product?
Each product page includes detailed measurements and recommendations based on space and use case.
Shipping
Where do you ship?
We ship anywhere in the United States. At this time, we do not offer international shipping.
How long does shipping take?
Orders typically ship within 5 to 10 business days, depending on your location.
Returns + Exchanges
What is your return policy?
We offer exchanges within 30 days of delivery.
- If you purchased Redo at checkout: return shipping is free.
- If you did not purchase Redo: you can buy a return label through our customer portal.
Important notes
- Report any product issues within 48 hours of delivery. This includes damaged, missing, or incorrect items.
- Items must be returned in their original packaging.
Warranty + Product Updates
Do your products come with a warranty?
Yes. All products include a 1-year warranty that covers manufacturing defects. Normal wear and tear is not included.
Are older reviews still accurate?
We continually improve our materials and construction. Older reviews may refer to previous versions of our products.
Need a hand?
Shoot us an email at [email protected] and our team will get back to you within 24-48 hours.